Order Cancellations
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- You may cancel your order before it has been dispatched for shipping.
- To cancel your order, please contact us at info@allnztrading.co.nz with your order details.
- If your order has already been dispatched, please refer to our Returns policy.
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Order Enquiries
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- For any inquiries about your order, including tracking information, please contact us at info@allnztrading.co.nz.
- Please include your order number and relevant details in your inquiry.
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Damaged Items
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- If you receive a damaged item, please contact us at info@allnztrading.co.nz within 7 days of receiving your order.
- Please provide details and photos of the damaged item, along with your order number.
- We will arrange for a replacement or refund for the damaged item.
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Returns
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- If you are not satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange.
- To initiate a return, please contact us at info@allnztrading.co.nz with your order number and reason for return.
- Items must be returned in their original condition and packaging.
- Return shipping costs are the responsibility of the customer unless the return is due to a damaged or defective item.
- Refunds will be processed within 7-10 business days after receiving the returned item.
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