Delivery

You can expect your order to arrive quickly and in great condition.

We offer COURIERPOST DELIVERY within New Zealand on all orders, delivery cost is just $5.00.

International orders are welcome and we offer you a choice of Tracked Courier delivery to best suit your needs. Learn more below.

Quick links to charges: NZPost. We use International air for International delivery.

We know you'll often be ordering things you need in a hurry. If we have the products you order in stock – and we usually do – we'll dispatch your order within 1-2 working days. Occasionally a product which you order may be out of stock. In this case we'll contact you promptly with an ETA. If you are in Auckland, you can now also shop with us in person at our New Zeal Cosmetic Company .


New Zealand

We offer COURIERPOST DELIVERY within New Zealand on all orders, delivery cost is just $5.00.

You can expect to receive your goods within 3 working days of having placed your order. We use NZPost for all national deliveries outside of Golden Bay.

If delivery is to a business you must include the business name in your delivery address. PO Boxes and Rural Delivery addresses are not a problem – feel free.

All CourierPost orders are sent with 'Track & Trace'. We'll send you a dispatch email with your tracking number at the time your order is sent.

We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within a week. We cannot accept responsibility for your parcel once delivery has been made.

We accept full responsibility for breakages in transit within New Zealand. If you experience a breakage please hold onto the item and packaging and notify us of the situation.

International

International orders are welcome and we offer you a choice of either Non-Tracked Airmail or Tracked Courier delivery to best suit your needs.

Quick links to charges: NZPost. We use International air for International delivery.

The exact delivery cost of your order will be clearly displayed for your approval during the checkout process. You can estimate the delivery cost of the goods in your cart at any stage by using our 'Postage Estimator' on the Shopping Cart Summary page.

We charge a flat-rate for orders weighing up to 1 kilogram (1kg). This rate is determined by your delivery country and choice of delivery method - see below. For orders weighing over 1kg, the delivery cost is the 1kg rate plus an extra charge for each additional kilogram of product weight thereafter. These rates also vary depending on your delivery country and choice of delivery method.

The retail price of your products has to be shown on the consignment note of your parcel, as per New Zealand regulations. We are unable to declare an incorrect price for products, or mark your parcel as a gift, sorry.

You can enter your delivery address in your local language (e.g. Chinese) at check-out or email us with your order number and your address in your local language at info@newzealcosmetic.co.nz and we will put this on the parcel as well as the address in English to assist with accurate delivery. Please email us as soon as you place your order as we dispatch new orders very quickly.

India

Requirements for sending Passports to India using International Express Courier:

Russia

Requirements for sending parcels to Russia using International Express Courier:

Delivery Estimator

You can estimate the delivery cost of your order by using our 'Delivery Estimator' on the Shopping Cart Summary page. Simply select your country from the drop-down list provided and the page will re-load with your delivery options and costs based on the products in your shopping cart at the time. Try removing heavy items from your cart to reduce your delivery cost. Delivery enquiries are welcome.We're happy to quote on bulk orders.

The following delivery methods are available:.

See below for further information on target delivery time-frames and delivery costs. Please note that the target time-frames are calculated on working days.

Customs / Import Regulations

Customs and import regulations vary widely between countries. Some of the products we sell via this website are prohibited for importation into certain countries. Unfortunately, it's not possible for us to be aware of all of the regulations specific to any given country. Where we are aware of any particular import restrictions, we endeavour to make note of this on the product detail page.

We are aware of some restrictions in place on ordering honey of greater than 2kg to EU countries – we suggest you check with your countries Customs Office or other government body before placing any honey orders over 2kg to EU countries.

It's entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country. New Zeal Cosmetics Ltd accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Likewise any import duty or tax payable on your order is not our responsibility and is beyond our control. If an order is returned to us by your countries import authorities in resalable condition, we'll refund you the value of the order less any postage costs incurred to us. We can't provide a refund until we've received the products back. We don't provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.

We accept no liability for any goods lost in transit outside of New Zealand.

We've been sending goods all over the world for many years and have had very few problems.

We recommend you contact your local Customs Office for further information on import regulations in your country. For your convenience, please find following links to common international destinations we deliver to:

Australia
Canada
China
Germany
Hong Kong
India
Japan
Malaysia
Philippines
Singapore
South Korea
Taiwan
Thailand
United Kingdom
United Arab Emirates
United States of America

Refund Policy

Missing or damaged parcels

If your goods don't reach you in perfect condition please notify us as soon as possible. Please don't return damaged goods without notifying us first, as it is sometimes preferable to make arrangements from our end. Please keep any packaging and damaged items as they are received, as these are required for the claim process.

In the unlikely event that your parcel doesn't reach you within the expected delivery time-frame (NZ = 3 working days / international = 21 working days max - see table above) of our having emailed you confirmation of dispatch, please let us know.

NZ Post’s terms and conditions dictate that an international investigation into a missing or damaged parcel can only be launched within a limited time after a parcel’s dispatch.

After these times we will unfortunately be unable to assist you.